Thursday, December 13, 2018

MoviePass: The Ongoing Saga (Part 12 of ?)

Before we get to the meat of the matter, let's quickly and pithily discuss how MoviePass is MoviePassing the merry day away.

People are starting to notice MoviePass' CEO performed the nearly miraculous transubstantiation-esque feat of turning his $7.25 million in stock into $50. He still wants to get paid, though. A lot. And hey, why not? He recently gave an address which is also nearly miraculous in how many words he used to say absolutely nothing.

A bit of a lengthy thinkpiece here, but worth a read as it holds up MoviePass as a textbook example of how not to treat your customers.

To be clear, though: you should ABSOLUTELY ALWAYS treat your customers as MoviePass did from mid-August 2017 to mid-July 2018. By all means, give your customers infinite trips to the movies for a few bucks a month. But don't do the stuff MoviePass has been doing to their customers since August 2018.

*

Since I'm fast becoming an expert on all things movie-business-related, I should also share that I had an experience with Atom Tickets this week.

If you haven't heard of them, Atom Tickets is basically Fandango. But they're called Atom Tickets. There. Now you know.

I saw an online promotion where you can get $7 off your first ticket purchased with Atom and I was all over that. (If you want to grab it, it's supposed to be valid until early January, just pick your ticket, create your account, and enter HOLIDAY7 as the promo code. You're welcome.)

Well, my first thought was that my local Alamo and Violet Crown have $7 ticket days, so this would be basically a FREE TICKET.

I looked. Neither of those theaters are supported by Atom. Just the local Regal.

Bah.

Whatever, Regal daytime tickets are $10.90, so that would make the ticket $3.90. Still a good deal.

And then I saw somewhere online that if you go to Atom through Facebook Movies, they'll waive the Atom convenience fee, which is apparently $1.35 a ticket.

Sweet!

So let's do this. Pick your movie on Facebook Movies and select "Check Out with Atom Tickets."

Create your account and go to the checkout screen where you enter the promo code.

So far, so good.

Enter the promo code...

DENIED!

Apparently the promo cannot be used "in connection with affiliate offers."

And the Facebook Movies discount on the convenience fee is an "affiliate offer."

Oh well, let's remove that and get the $7 discount.

Go to your account profile and remove the Facebook connection...it's not there.

Search the entire site...no mention of any Facebook connection.

Shrug and figure you need to cancel your order, log out, and log back in to make sure you're not accessing the site via Facebook to avoid the Facebook "affiliate" connection.

Doesn't work. Checkout screen still says the Facebook fee discount is in place and it won't let you get the $7 discount.

Bang your head on the desk and search the FAQ and online to see if you can find a solution. Find none.

Hit up Atom Tickets customer service via chat.

Have a 20-minute conversation to try to explain a very simple problem. That you just want the Facebook connection removed so you can use the $7 off promo.

Listed to the chatter say she can't replicate the problem and has never heard of such a thing.

Provide the requested screenshots to prove you're having this problem.

Enjoy the long silence.

Get disconnected.

Head: slam it on desk.

Chat back in, start from scratch and send the screenshots immediately to avoid the lengthy conversations and denials leading up to them.

After a few centuries pass, have the chatter acknowledge that there seems to be an error there.

She deletes your account and asks you to start a new one.

Start a new account. Select your movie. Go to the checkout screen...

The Facebook connection is STILL THERE!

Have the chatter acknowledge that there seems to be an error there. Again.

Hear them say they're willing to be super generous and offer to manually apply the $7 discount that you clearly and simply asked for AN HOUR AGO.

Tell them no dice.

That would have been a-okay an hour ago, but they just wasted an hour of your life. Tell them to comp your ticket or delete your account while you screenshot the entire interaction and prepare to send it to their corporate feedback email.

Have them offer the $7 discount again.

Reiterate: comp the ticket or delete your account.

Repeat the previous two steps ONE LAST TIME...

And finally have the chatter connect you to their supervisor.

Start from scratch with the supervisor.

Explain that you have had an hour of your life wasted by this problem which should have been very simple to solve. Mention your screenshots of the entire interaction.

Enjoy the silence...

And the supervisor says they'll be making your ticket free.

Jump on the checkout screen and checkout with your free ticket.

The QR code for the ticket pops up in your email and you're all set.

So you didn't get to use the $7 promo discount on a $7 ticket at a theater, but you ended up with a free ticket, anyway.

Let's call it a draw.

*

Dagnabit, I was gonna tell you about how I signed up for Sinemia.

But now this blog is already too long.

I was supposed to get my physical card from them within two weeks and it's been 13 days since I requested it. So hopefully I'll have the card by next week. Though I doubt it. I assume delays and shenanigans are inevitable, plus we haven't gotten any mail in almost a week thanks to this blizzard that wrecked my little town.

Tune in next week, I'll let you know all about Sinemia then. Signing up was quite the harrowing story.

As long as MoviePass doesn't go completely bonkers and I don't have any blog-worthy encounters with deranged online ticket vendors before then...



-B.P. Kasik/Phony McFakename

I wrote the book on MoviePass TWICE, once from a positive perspective, and once from a more realistic perspective. I also wrote a horror book about a sort-of evil MoviePass.

My "legitimate" books are on Amazon here and my Phony McFakename books are on Amazon hereI exist on Twitter and Facebook and Instagram but I only really post regularly on Instagram.

Thursday, December 6, 2018

MoviePass: The Ongoing Saga (Part 11 of ?)

I wanted to wait until next week to talk about my experience signing up with Sinemia. But then MoviePass went and blew up the Internet by finally announcing new price plans. So, real quick:

https://www.theverge.com/2018/12/6/18128663/moviepass-three-tier-subscription-january-2019-select-all-access-red-carpet
https://variety.com/2018/film/news/moviepass-new-pricing-plans-mitch-lowe-1203081461/
https://theweek.com/speedreads/811184/moviepass-introducing-new-subscription-plans-attempt-win-back-subscribers
https://www.engadget.com/2018/12/06/moviepass-select-red-carpet-all-access-price/
http://www.darkhorizons.com/moviepass-pricing-now-determined-by-district/
https://www.thewrap.com/moviepass-is-switching-to-a-regional-tiered-pricing-model/
https://www.nytimes.com/2018/12/05/business/media/moviepass-subscription-plan.html
https://www.wired.com/story/moviepass-new-plan/
https://www.usatoday.com/story/life/movies/2018/12/06/moviepass-announces-pricier-new-plans-sticks-three-movies-month/2213898002/

My favorite line was the MoviePass dude's take on theater's worries about sharing concession costs: "They were worried we were literally going to steal their butter."

To summarize: they're offering three plans now and none of them are the unlimited one we all want (Sinemia is the only company currently offering an unlimited plan), just three per month with different specifics.

-One plan is the sucky one they currently offer: $9.95 for scattershot service
-One is $14.95 but without the schedule wankery
-One is $19.95 and includes one IMAX/3D visit per month

And, apparently, your price may vary by region. Which is how MoviePass used to run things before the Great Price Drop of 2017. New York City folks gonna pay more than rural folks.

Their new options are closer to what Sinemia offers. Though the no-restriction $14.95 plan for three monthly movies whenever/wherever you want? Sinemia offers that for $8.99 and that's the plan I happened to sign up for last week.

(Fine print on Sinemia: there's a $1.80 fee per ticket if you get them through the app, making the monthly price $14.39, only slightly cheaper than MoviePass. BUT you can also get a physical card for $14.99 if you want to avoid fees and if you spread that over a year, that's $1.25 a month. That's what I did, so I'm paying $10.24 per month to Sinemia for the exact same service MoviePass is now offering for $14.95.)

These options are what MoviePass should have been offering since August rather than grinding their user base down to nothing and making embittered PTSD veterans out of the customers that stuck it out.

Oh, and you have to pay a year in advance and payment is direct from your bank account. If you trust MoviePass with that info. And you trust them not to keep charging you after you cancel (yuk yuk).

Kinda makes this nuanced review that I was gonna post here kinda obsolete. But then again, unpredictability and instant obsolescence of everything you thought you knew about yourself or reality seems to be the MoviePass brand.

As revealed last week, I am no longer a MoviePass member, so my window into the service is my wife's account and honestly...We're probably gonna stick with the scattershot $9.95 monthly plan since we're able to get to the box office to get a ticket over lunch before they shut the app down for the day. Those notorious two weeks of Indivisible where the service was unusable in our city? Hasn't happened since. We can reliably get a shot or two at a ticket each week and that's enough.

So...thanks for the new options but no thanks for the new options, MoviePass!

Bonus screwiness: they're currently offering these plans for a year in advance at slight discounts to new members or people with lapsed subscriptions.

"Hey, I have a lapsed subscription! Maybe I should re-sign up and have my wife cancel her account!" I thinks to myself.

I checked the fine print and these annual plan discounts are only available to people whose accounts lapsed before a certain date: "Codes valid only for new subscribers or subscribers with a canceled or lapsed account prior to December 1, 2018." My account lapsed on December 2, 2018. MISSED IT BY ONE DAY. So I can't get this discount. JERKS!!!

Also: MoviePass, if you try to raise our current $9.95 price to $13 or $15 for the scattershot service at the lowest level you offer, my wife is switching to Sinemia faster than you can say, "THERE ARE NO MORE SCREENINGS AT THIS THEATER TODAY."

Will discuss Sinemia next week, unless MoviePass blows up the Internet again before then...

*

-B.P. Kasik/Phony McFakename

I wrote the book on MoviePass TWICE, once from a positive perspective, and once from a more realistic perspective. I also wrote a horror book about a sort-of evil MoviePass.

My "legitimate" books are on Amazon here and my Phony McFakename books are on Amazon hereI exist on Twitter and Facebook and Instagram but I only really post regularly on Instagram.

Wednesday, December 5, 2018

MoviePass: The Ongoing Saga (Part 10 of ?)

There was just a wee little bit of activity in the MoviePass this week.

They got a new Executive Vice-President.

Someone took that job. Someone took ANY job with MoviePass. That's HUGE news. (In related news: new deck chairs recently added to the Titanic.)

Can't resist, here are some gems from a speech by this new kid on the MoviePass block:

"You may notice we’ve been out of the news for some time, and that’s been by design."

False. You have very much been in the news. A lot. Your "design" might just be faulty...

"At MoviePass, we’ve recently prioritized building toward a vision that aligns our success with greater consumption of entertainment."

People would be able to consume a whole lot more entertainment if you didn't shut down the app around 1pm EVERY DAY.

"I believe that the best marketing we can do, today and always, is to enhance our product and treat our subscriber as a member of something special"

LOLOLOL I can not possibly throw enough adolescent snark at the notion of this kooky random Calvinball/Dragon Poker company treating its subscribers as anything but unwilling subjects in their mad science experiment.

"It’s on us to regain their trust."

Well, on that we agree.

*

MoviePass is going totally overboard with the ridiculous cross-promotions, going so far as to spam current AND former members this week with an offer to switch to T-Mobile.
HOWEVER: If you actually try to use your T-Mobile data plan, you will get blocked and the screen will say, "THERE ARE NO MORE DATAS AT THIS NETWORK TODAY."

Oh, they also spammed current and ex-customers with an offer to have someone walk your dog for three hours.

Not making that up.
That would be a great offer and a clever bit of synergy...if you could actually use MoviePass to get out for three hours and go see a movie. 

But nope. "THERE ARE NO MORE SCREENINGS AT THIS THEATER" now and forever!

*

Saddest news of the week?

MoviePass disabled comments on their Instagram account.

This is heartbreaking, as reading the endless torrent of cathartic righteous rage burning its way through those hundreds of comments was one of the highlights of my day.

Guess I'll need to find a new source of dopamine. (I hear this "exercise" thing is good for that. Should I try it? Leave a comment below, and don't forget to subscribe!)

It's quite remarkable that it took them until now to learn that you can disable Instagram comments. It's been nothing but hate there since August.

I left a nice comment here and there when the service worked, but I am the 1% on that front.

Well...more like the .01%

*

There's a Big Story below, a game-changer, but so much nonsense went down with my experiences with the app/customer service this week, I'm gonna have to run through it all real quick. (You can skip to the next section if you want to get straight to the juicy Big Story stuff. But you'll hurt my feelings if you do.)

My app hasn't been displaying that "Bonus" movie banner on bonus movies. Ever. Until it updated this week. Why it no update? I no know.

But the bonus movie this week was a screening of the stage version of The King and I (You may know it better by its title Anna and the King. Or The Prince and Me.)

Bonus movies are ones that don't count against your monthly limit of three. So I am all over them, every time, even if they're pretentious social-commentary dramas or Coldplay documentaries.

So the wife and I (not the king and I, alas) went to the box office the minute it opened to get our bonus tickets. Hers? No problem. Mine? Problem.

Because--although it doesn't count toward your monthly three--I already got three tickets this month. So MoviePass tried to charge me for it. (Minus their "generous" $2 discount on the ticket, of course.)

I was not gonna let that aggression stand. I jumped on chat with customer service on the app. Look, I took a bus out there on my lunch break. (We recently dropped down to one car because life happens.) So I was NOT leaving without a ticket.

I went back and forth with customer service for over a half-hour. Many mortals would not exhibit that level of persistence and tenacity. Many mortals are not me. 

I got the runaround over and over and around and around. Waited. As requested, I sent screenshots of the app trying to charge for the bonus movie and of the email inviting me to the bonus movie. Waited.

MoviePass customer service performed candlelit rituals, uttering ancient arcane spells and curses in forgotten tongues in an attempt to break my will and get me to give up and disconnect. They failed. They underestimated my patience. 

Being in the lobby at Regal, I noticed I had a free small popcorn on my rewards account, so I treated myself to that while I waited. Munching happily, listening to podcasts in my earbuds while the wheels turned...

My request was forwarded to a "superior"...

And 32 minutes after contacting Customer Support...

They said to go ahead and check in and get the ticket. 

And they said that if I accidentally get charged, they said they would refund it, no problem. (Yes, I screenshotted the entire interaction.)

So that’s a win. Also while waiting, I found a receipt on the ground for $31 in concessions and manually entered the receipt number in on the theater app. That was 3100 reward account points to compensate me for my patience!

Too much winning! I'm like a regular Charlie Sheen over here! (See? I can make current references!)

*

Okay, Big Story starts here:

MoviePass scored an F rating from the Better Business Bureau. (So did Sinemia, btw.)

Apparently when you relentlessly screw over your customers all day, every day, that eventually takes a toll on your reputation as a company. (And sometimes makes them file class-action lawsuits against you.)

Who knew?

*

And speaking of failure, a funny thing happened to me this week...

MoviePass canceled my account!

And no, not for any arcane Terms of Service violations. (I NEVER EVER violated the Terms of Service, as far as you know.)

My account was deactivated because my annual period allegedly just ended.

I was charged for my annual plan on January 6, 2018 and they ended it on December 2, 2018.

They have a mighty curious definition of "annual."

This could explain a whole lot about the company, as it indicates a lack of understanding about basic notions of math and how many months exist within a calendar year. (Spoiler: it's TWELVE.)

I looked online and this early-annual-cancellation has apparently happened to multiple people now. No explanation.

So you better believe I got right in touch with customer service.

I was shut out of using the app (Unless I reactivated as a monthly user for $9.95 a month, haha, nope!), so I couldn't access chat there. I poked around their website and found a chat link there. Just like the in-app chat, you get about four robo-responses, then if you insist on it, you get an actual person.

I had no luck. The way their non-in-app chat works (once you get a person) is they ask you for your problem and say they'll get back to you. They never do. They say they'll look into it and for you to wait for an email that says your chat finally got a response. You wait. You get an email hours later. You jump on the chat to see their unhelpful response. You respond. No response.

Tired of that nonsense, I called.

Oh, you didn't know you could do that? Neither did I. The number is deeply buried, but sure enough, it's publicly available on their website. (646) 400-0801, if you were curious. Give 'em a call. Reach out and touch someone at MoviePass!

I got through to a human within minutes. The human even had a sense of humor. Back-and-forth and she "escalated" it to the "next tier" of customer support so we could "get on the same page."

Ma'am, I don't even want to read the same book if that book has you cutting off my annual account more than a month early.

She said they'd get back to me via email in less than 10 minutes. Surprise, they didn't. I called back hours later and went through the same rigamarole. Spent most of this call and the previous call on hold. Their hold music is this bizarre surreal chant with a female voice saying something like, "Queasy, queasy" every ten seconds. And listening to it makes you feel...QUEASY, QUEASY.

They kept insisting my account in fact started on December 2, 2017 even though I was charged for my annual account on January 6, 2018 (Oh, and I was charged monthly $9.95 fees on December 2, 2017 and January 2, 2018. Double bill much?)

This time she said the "escalated tier" would get back to me via email within 24 hours. Fine. Hours later, they did, and I actually got into some heated back-and-forth with the wiseguy on chat. I screenshotted the entire thing, in case I needed it later.

Another bunch of emails flew and finally someone got the facts and presented them to me straight.

And guess what?

MoviePass didn't actually cheat me.

Not exactly.

Here's what happened: turns out they only charged me $70.05 for my annual fee on January 6, 2018 instead of the normal $89.95 to subtract the two $9.95 monthly fees I paid on January 2, 2018 and December 2, 2017. And then backdated the start of my annual period to December 2, 2017. Meaning that technically, yes, it ended on December 2, 2018.

As a wise philosopher once said: ALRIGHTY THEN.

I think this bonkers-kablooey creative accounting probably accounts for everyone else I'm seeing who's reporting early endings on their annual account periods. MoviePass just randomly undercharged their annual fees and backdated the start date.

Mystery solved!

But still. Randomly cutting people's annual accounts off before they expect it with no explanation whatsoever, just a page on the app demanding they start paying a monthly fee to access the app?

Pretty poor customer service for a company that's been nothing but aces in that department so far. (Just joking.)

This also answers the question of how MoviePass will handle the end of the annual accounts, since almost everyone ended their accounts when things got bad back in August, except for the annual folks who stuck it out. The answer? MoviePass is proactively kicking them out and alienating them by demanding cash money to be let back in. Good strategy there. Beats being unable to cancel, a problem faced by many users back in jolly ol' summer of 2018.

As it stands, my MoviePass account remains inactive. I didn't cancel. It just lapsed. So I don't believe I have to wait nine months before re-joining like the other cancelers. I plan to just wait and see if the service ever gets better and rejoin then.

And I am surprisingly at peace about my tie being severed. Will be okay to watch this horrorshow from the sidelines for a while, if need be. (My wife has been monthly from the start and her account remains active, so I still have a window into this mess.) I got 99,000 Regal points and a bunch of advance tickets already purchased in my wallet, so I think I can survive the winter. This squirrel's been collecting nuts.

I've philosophized before about this. It's impossible to say what my past year+ would’ve been like without MoviePass. Probably one theater visit every month or two. Might have written 16 books instead of 15. FilmPass and the Cinemadness books probably wouldn’t exist. No way I would have paid for Annihilation (let alone seen it twice) as the trailer did NOT grab me. I found so many unexpected gems that I loved. 

Warts and all, I liked MoviePass even at three a month. But I'm willing to take a break since they kicked me off the unlimited plan without warning and then kicked me off the annual plan without warning. This abusive relationship needs some time to cool down before I start letting them abuse me again.

And the darndest part of this is that I just switched my account to my iPad so I could do the early check-in trick. CRAZY GOOD PRO-TIP COMING UP HERE...

Seriously, if you see movies on the MoviePass app early in the morning (the ones that always disappear later), tap the showtime you want and the "Check-In" button will appear. Turn off the phone (or better yet, your iPad since you might be able to resist not using it for a few hours but you'll NEVER be able to keep your paws off your phone that long) and then open it again at the theater. Get on their free Wi-Fi (or use your mobile phone as a personal hotspot for your iPad) and tap "Check-In." Even if that movie/showtime has since been purged from the app, your check-in will go through!

I finally mastered this and beat the app! Right in time for my account to end!

Isn't that life? As soon as you finally get good at something, that phase of your life is over and you have a new challenge you must face and master...


*


Speaking of which, did I mention I signed up for Sinemia?

After getting sued for canceling physical card usage and adding super-sketch $1.80 fees to every ticket purchased through their app (the only way customers could use to get tickets), Sinemia backed down and brought physical cards back. They also said they'll finally be hiring some people to work customer service since that aspect of the company is legendarily bad.

So, yes. I am a Sinemia member. And my physical card is on the way. Never thought I'd see the day, but here it is.

Ironically, I made this decision BEFORE MoviePass rudely dropped me. Was undecided about whether to stay with MoviePass as I took this Sinemia adventure, but MoviePass made the decision very easy for me.

So did Google. Check the first result from the screenshot below. Not Photoshopped.

Is this the end of the MoviePass story? Or just the beginning of the Sinemia story?

Probably both.

Tune in next week...


-B.P. Kasik/Phony McFakename

I wrote the book on MoviePass TWICE, once from a positive perspective, and once from a more realistic perspective. I also wrote a horror book about a sort-of evil MoviePass.

My "legitimate" books are on Amazon here and my Phony McFakename books are on Amazon hereI exist on Twitter and Facebook and Instagram but I only really post regularly on Instagram.

Wednesday, November 28, 2018

MoviePass: The Ongoing Saga (Part 9 of ?)

Well, I'm willing to admit when I'm wrong.

It seems that MoviePass actually did offer some movies on their app over Thanksgiving weekend, after all. In fact, for the first time since the unlimited days of August, my wife and I were both able to go to a movie theater, check in to movies on our apps, buy our tickets with our cards, and go see the movie together...ALL ON THE SAME VISIT.

It's a Thanksgiving miracle! MoviePass working AND offering something other than Indivisible!

I mean, full disclosure: we went to a 10:45am show and got there at 10:15am right when the theater opened to make sure we got our tickets before they shut the app down for the day.

Still counts.

After The Legendary MoviePass Two Weeks of One Nation, Indivisible, With No Liberty or Justice For All...there may be cinematic light at the end of the tunnel.

*

And so on a lighter note, this is just kinda hilarious.

I didn't receive this new email promotion, but many folks I know did. MoviePass is joining forces with Winc Wines to offer $30 off plus free shipping on your next order from Winc Wines.

I mean, it's way too easy to make jokes about Winc and MoviePass finding synergy in their efforts to get people so drunk on one company's wine that they forget their account with the other company is mostly useless. Or to say MoviePass wants you drunk all the time so you'll stay home rather than try to go out to the movies. So let's not do those.

It never fails to blow my mind out the front of my face when I see brands still willing to partner with MoviePass. I mean...these companies have seen the Internet, right? Or even had experiences IRL? Because online or IRL, your brand is irreparably tainted when you team up with a company that generates so much ill will from their customers.

Here, let me offer some assistance to Winc Wines. I will come up with an ad slogan they can use at no charge. Free, I promise. Use it, Winc, I won't sue! Here you go:

Winc Wines: The MoviePass of Wines.

*

And while we're on tangents this week, have you heard of Amazon Mechanical Turk? (Yes, yes, I promise we'll eventually get to the mega-scandalous MoviePass stories this week about no one using their accounts and the company finally legitimately getting sued in a class action lawsuit by their disgruntled customers. Be patient!)

Basically, it's Amazon's lowest-common-denominator crowdsourced online workforce. Anyone worldwide can join and get paid pennies a minute for endless hours of online work of all sorts. It's how cheapskate (and not-so-cheapskate) companies begrudgingly farm out online work they can't get robots to perform. Yet. (You heard about Amazon warehouse jobs? Well, these are the online equivalent of those.)

I told you that to tell you this: I always wondered how MoviePass handled ticket verification back when that was a thing. Did they really look at every single ticket every single one of their millions of members submitted through the app?

Yes.

And I just randomly found a reddit page for the Amazon turk (Mturk) employees who evaluated these tickets!

It's basically a failblog where these (massively underpaid, presumably disgruntled) Mturk workers submitted pics of the sloppiest ticket verification submissions. It's hilarious on that level, but also fascinating to see what the screen looks like when they evaluate these tickets.

It's 2018. You don't have to wonder about anything anymore. You can find out how the sausage is made, every step of the way!


*

I have a coworker who casually mentioned she never uses her MoviePass anymore. She's not alone.

But at the same time, she mentioned that she calculated how many tickets she got with her annual plan back in the unlimited days and decided it already paid for itself, so she's content to let her year run out without making a big deal of it. She's being rational and reasonable about her MoviePass account. Unlike a certain writer...

...of this blog.

*

And yeah, yeah, the big news this week is the class action lawsuit against MoviePass is officially for real, for realz.

I'm sympathetic. MoviePass yanked the rug out from below a whole lot of us back in August and they weren't tactful about it. It was needlessly sloppy and mean.

Why can't we all be more like my coworker, who's not angry unlimited is over, but just glad it happened?

Why can't MoviePass and the rest of us just get along?

[checks the MoviePass app]

"GAH! 12:30pm and they ALREADY got 'THERE ARE NO MORE SCREENINGS AT THIS THEATER TODAY' up for every theater! They said I'd be able to check in to Green Book today, those lousy bait-and-switchers! I can't get to the box office the MINUTE they open EVERY time, give me a break! How do I join in on this lawsuit, I'M SUING!!!"


-B.P. Kasik/Phony McFakename

I wrote the book on MoviePass TWICE, once from a positive perspective, and once from a more realistic perspective. I also wrote a horror book about a sort-of evil MoviePass.

My "legitimate" books are on Amazon here and my Phony McFakename books are on Amazon hereI exist on Twitter and Facebook and Instagram but I only really post regularly on Instagram.

Wednesday, November 21, 2018

MoviePass: The Ongoing Saga (Part 8 of ?)

Light news week for MoviePass.

Just kidding!

As always, they're going bankrupt.

And as always, no it's really happening this time!

And as always, the company will keep slithering along, shedding enraged customers like a snake shedding skin.

The part about them firing their entire HR department (two people) was sketch, but nothing too remarkable. This is the world we live in, where crazy-pants and crazy-pills stories about corporate shenanigans are just business as usual.

There are murmurs around the edges of these stories and on the message boards of people getting tidbits of information from customer service that changes are on the horizon. There are always changes on the horizon. Three-tiered plans, the return of unlimited, the company finally lightening up on the schedule limits, etc. Wars and rumors of wars. We shall see.

Events like this will affect us in the future, for the future is where you and I shall spend the rest of our lives!

*

Despite MoviePass parent Helios & Matheson's share value going from $5000+ to $.01 from Fall of 2017 to Fall of 2018, a more interesting article this week is one saying MoviePass is on the verge of financially breaking even.

By their magic of nonstop customer screwovers and app shutdowns (multiple times this past week my wife and I have been presented with different movies/showtimes at the same time on the app, so I can not say this enough: the problem with media stories about MoviePass is that no journalists are actually using the service so they have no idea of the nonstop insane stuff going on with the app), they've got their customers down to seeing .8 movies a month. Good job?

But at the same time, they say they have to get every customer down to seeing .55 movies for the company to break even. A company initially offering customers 30 movies per month needs its customers to see .55 movies per month to survive.

Wha?

Let's break this down. At every customer paying $10 a month and average nationwide ticket cost at $9, .8 of a $9 ticket is $7.20. So they're currently making $2.80 off every customer. Speculation ranges that they have between one and two million customers. Let's be conservative and say one million. So they're making at least $2.8 million a month.

$2.8 million a month. That's not enough to break even? Cut your ridiculous CEO's salary and rehire your HR department!

*

I live in a town with a random arthouse theater (That mostly plays mainstream movies, thanks for nothing!), an Alamo Drafthouse Cinema, and a Regal.

I've written about Alamo extensively before, in book and blog form (TLDR: Mixed feelings). But the Regal gets almost every movie (sometimes showing more art movies than the local "arthouse" theater) and it's reliable. Alamo is slowly lurching toward a subscription service, but Regal is still dragging their feet and remaining noncommital.

If Regal gets their act together and makes their subscription plan reasonably priced, I'm dropping MoviePass like the bad habit it is and getting Regal.

At least, I hope that's what I'll do. Am I addicted to this cinemadness? Am I too far gone? Has MoviePass infected us all? Is it too late?

Probably.

*


Shifty fee-happy lawsuit-bait MoviePass-competitor Sinemia gets a pretty decent review here, which explains their features and pros and cons mostly objectively. Though they say 3D movies are available on the unlimited plan and they are not. Once again making me wonder if the people who write about these services in the media actually use them.

Sinemia recently offered a couple different price plans for people that only go to the movies once a month. One of them is $4 a month for one weekday ticket. Sounds like a good deal, right? Add a $2 processing fee and a $2 convenience fee and that's a $8 ticket.

$8 a ticket. That's $1 more expensive than a Tuesday ticket at full price at our local Alamo.

Great deal, Sinemia!

*

Alright, here comes Thanksgiving weekend. May you and yours have a nice holiday together with slow-burn tension and intermittent eruptions of rage and resentment and happiness!

My MoviePass prediction: they will block all ticket purchases by any means necessary. There is no way anyone will get any usage of their MoviePass accounts this weekend.

Godspeed, any of you maniacs who attempt to get a ticket before next Monday! This will be the weekend where they will generate the most ill will and account cancellations ever!

Huzzah!

(UPDATE: So far my prediction is dead-on. Today is Wednesday, November 21, and an actual wide-release movie is listed on the schedule for checkin today, Bohemian Rhapsody. And I noticed our local theater box office is opening at 9:45am today for early holiday showings. Means you can probably snag a ticket before they shut the app down for the day, right? Hahaha, nope. 9:04am and there are already "NO MORE SCREENINGS AT THIS THEATER TODAY." Stay golden, MoviePass!)


-B.P. Kasik/Phony McFakename

I wrote the book on MoviePass TWICE, once from a positive perspective, and once from a more realistic perspective. I also wrote a horror book about a sort-of evil MoviePass.

My "legitimate" books are on Amazon here and my Phony McFakename books are on Amazon hereI exist on Twitter and Facebook and Instagram but I only really post regularly on Instagram.

Tuesday, November 20, 2018

"Eric Roberts 3: Lord of the Screen" Deleted Scenes

My third and final volume in the Eric Roberts trilogy is now complete and available. The truth* has finally been told!

Oh, and I don't think I mentioned this anywhere online, but I also published Blog Cash-In 2 and the final entry in my PDEMF! trilogy, Please Don't Eat My Face 3!: Florida Strong. There, they've been announced. That's the extent of my interest in marketing these days.

Moving on, here are some bits of truth from Eric Roberts 3: Lord of the Screen that got trimmed at the outline stage. All of the below things actually happened, they just didn't quite fit in the book's narrative. Enjoy!


2008: Witless Protection

Eric Roberts witnesses a convenience store robbery and the cops overreact to this minor crime and put Roberts in witness protection. Roberts knows he could do better than these coppers, since he'd done undercover and contract work for law enforcement before. So he decides to formally join the police. 

It was also to study up for a movie part, but they didn’t need to know that. The police were too giddy with excitement to have him around to care about the reason he was there.

He discovers they’re terrible at keeping secrets and gets an inside look at the workings of L.A. politics and politicians, political-thriller-shenanigans ensue...



2008: Law & Order: Criminal Intent

Roberts is deposed as a witness in a convenience store robbery. Chaos ensues as a rogue hypnotist hypnotizes everyone in the courtroom. “I have criminal intent!” he screamed.


2008: The Dark Knight

A guy attacks the police station wearing black knight armor. Roberts defeats him, chases him down, catches him by the La Brea tar pits.

It’s revealed that the dark knight is really the mailman. He attacked the police station to lure Roberts out. He wasn’t killed in the first book, after all. He screams at Roberts, cursing him for ruining his career by inventing email.

Roberts apologizes and they become friends.


2008: Dark Honeymoon

Roberts decides he hasn’t been spending enough time with his wife (that attempted romantic weekend at the cabin kinda backfired what with all the death and destruction, so he never had a proper honeymoon), so they go to Hawaii. He’s surprised by the dark-armored knight leaping out. “Now I shall have vengeance!” He attacks and they sword-fight and ruin several people’s honeymoons and volcanoes are involved, mucho mayhem.


2010: First Dog

There is a rumor that Roberts appeared on Celebrity Rehab for allegedly using drugs again.

You can take a wild guess as to whether or not this is true.

(It’s not.)

The truth is, he sent his cyborg to appear on that show so he could accept a top-secret mission from the President. He was called in by the Prez to train the Prez’s dog.

“I’ve never done that, man!”

“You can do anything. You’re Eric Roberts!”

“True.”


2011: Chillerama

Roberts visits a graveyard of refrigerators. You can guess what happened next.


2012: Bullet in the Face

(Original version:) Roberts still fumes every now and then about not being able to stop 9/11. But he wanted to do what he could. So he stormed into Pakistan and shot Osama bin Laden in the face. He called the president and told him where the body could be found and told him he could take credit for it. Then he walked into the sunset. This had been a good day. A bullet in the bad guy’s face, a smile on Roberts' face.


2012: Stealing Las Vegas

For all his great deeds, he still didn’t have mad bank. So he decided to pull a casino heist.

His wife leaves him in response. “Casino heistery? I don’t even know you anymore, Eric Roberts!”

Roberts goes forward with the greatest heist of all time, which I can neither confirm or deny he actually did himself. (He did.)


2012: The Dead Want Women

Roberts is lonely. He reads a book on mad science and brings some classic Hollywood actors back from the dead to compare notes on acting with them. The zombies want women.

“I do too, guys! But what I really want is my wife back.”

“What happened?”

“I pulled a casino heist.”

“Oh, she didn’t want you to live a life of crime?”

“Nah, she resented me for not bringing her in on it.”

They sympathize and have dudebro adventures.


2012: Christmas in Compton

(Original version:) Roberts rides around in a Google driverless car. Word hit the street that Roberts was the real killer of bin Laden. His gangbanger neighbors back in L.A. think he's cool, so they invite him over for Christmas. It's nice. They make him a nice vegan meal out of respect for his dietary preferences and toast with some nice non-alcoholic sparkling cider.


2013: High Heels, Low Standards

He tries wearing high heels to get into character and understand his female co-workers.

His standards for male footwear go way down afterward. “Anything’s better than heels!” he said.

He then goes out for a mission and discovers a secret underground lab.

Scientist tells him Roberts’ blood is the cure to cancer.

Since his blood was the strongest in the world and the blood-curse against using his gift of flight had cancerous qualities, once it was purged of those qualities, it became the anti-cancer. (Convoluted explanation with gratuitous jargon.)

“Not bad.”

While fiddling around, Eric Roberts invents Dolly the sheep, the first cloned animal, and clones the first human stem cells.

And thus, Eric Roberts cures cancer.


Revelation Road 2: The Sea of Glass and Fire

(Original version:) Roberts takes a family road trip and it goes horribly wrong. Highway turns into glass and catches fire in the 2013 16,000 acre wildfire burn in Colorado. His wife Jana rescues everyone.


2013: Wrong Cops

Roberts dials the police when someone robbed his house. The wrong cops show up.


2013: Assault on Wall Street

Roberts gets angry at investors after he noticed all his savings were destroyed in the 2008 crash. He knows the real cause was his decision not to act in movies, but still...those bankers on Wall Street bore some of the blame, too. So he rampages. The script for this movie was actually based on his deeds. It's practically a documentary.


2013: Paranormal Movie

Roberts has a ghost in his house. He tries to record it and finds the ghost doing stand-up comedy and making fun of The Dead Want Women. He calls the Ghostbusters. They’re busy. So he busts the ghosts himself. He tries to start his own paranormal elimination service but gets sued. Legal drama spoofery ensues.


2013: The Devil's Dozen

Roberts meets the Devil in a grocery store. They have an act-off. The devil loses and angrily storms off with a dozen eggs.


2013: The Hot Flashes

The devil wasn’t gonna go down like a punk, though. He starts infecting Roberts with the heat of Hell’s flames. Reveals he was the one who burned down Roberts’ house all those years ago.


2014: Camp Dread

Getting sick of the big-city drama, Roberts heads out to the country. But he’s scared of life in the country. He dreads it, after getting attacked by the hillbilly rednecks. He works to overcome his dread of camping.


2014: It's Not a Date

Roberts reconnects with his estranged wife. They get together. But it’s not a date. Roberts is sad, walks home alone.


2014: Halloween Hell

On Halloween eve, the devil takes another shot at Roberts. Roberts takes him down like Bugs Bunny, the devil has Acme devices that he uses to attack but they all backfire. Extended cartoony chase/back-and-forth.


2014: Janie Charismanic

Roberts starts dating a manic pixie dream girl named Janie. It's all very literary fiction-y, with the older male learning lessons about himself and coming to understand how shallow the youth of America are. Bla bla bla.


2014: Scenes from Powned

Annoying kids try to prank Roberts while he fights for justice. Hidden camera hijinx in classroom. Buncha nonsense.


Alternate 2015: Cowboys vs Dinosaurs

Roberts gets thrown back in time and discovers that dinosaurs walked the Earth during Wild West times. As he suspected.


2015: Devil Dogs

Someone asks Roberts why he’s acting in so many movies. He says he’s accumulating a small fortune to put his plan into effect.

It’s a secret (but we all know what it was, as we all know what Roberts finally managed in 2016).

Having been defeated over and over, the devil sends his dog after him, but Roberts is a master dog trainer, so was able to easily divert and stop the dogs’ attack. He then travels back to the present.


2015: Zombie Dream

(Original version:) Roberts’ old Hollywood zombies wake up from hibernation and tell him all about their random dreams.

“Pretty boring stuff, guys.”

“Dreams usually are.”

“It’s actions that count, not dreams.”

Showdown on an empty movie set for an alien movie.

Aliens raise zombies from the dead, Roberts recognizes this as the plot for Plan 9 as well as the original pitch for Walking Dead.

Defeats them.

“If you zombies thought you could beat me, you must have been dreaming!”


2015: L.A. Slasher

(Original version:) A few dozen people get murdered in L.A. Roberts takes his P.I. test and becomes a private investigator/lawyer/cop. So obviously, Roberts is on the case. He solves the murder and stops the killer. Roberts has a subway showdown with him. Then he randomly meets a dude who discount-prices things at a factory outlet. He’s known as “The L.A. Slasher.”


2015: Sicilian Vampire

The mafia reveals that they’re all secretly vampires. Roberts agrees to keep their secret as long as they don’t prey on humans and also reveals that he has vampire blood in a vial that he will drink in order to turn himself into a vampire in case his life is ever threatened by them.


2015: Sorority Slaughterhouse

The L.A. Slasher (the killer, not the discount seller) escapes prison and attacks a sorority. Roberts: “There are sororities in L.A.? I could understand Greek life in a small town where there’s nothing else to do, but here!?” Roberts saves the sorority, then lectures them on the frivolity of Greek life.

The mailman finds him.

“Time to stop screwing around and start fighting the gatekeepers of infinity!”

Roberts stops screwing around.


2015: The Human Centipede III (Final Sequence)

(Original version:) While doing Slamurai meditation to prepare for the fight, Roberts' 21 year old daughter interrupts and mentions Human Centipede, explains the concept.

“Man, what’s wrong with people?” He gets offered a role in the third one. He says “There was a SECOND?”

He says no.

“Do it dad, do it!”

He had been teaching Eric Roberts Jr. how to invent legendary inventions and do robotics wizardry.

So after he leaves to fight, ER Jr. programs Roberts' cyborg clone to act in Human Centipede 3 instead.

He was awfully proud of that prank.

Roberts Sr. took it in good humor and never revealed it wasn’t actually him in Human Centipede 3.


(This was deleted from the 2015 gatekeeper showdown scene after I changed the ending:)

The gatekeeper smiled. “And in this dimension, I am imbued with your powers, as I have accessed and drained them directly from your alternate reality counterpart.”

“Oh yeah?”

“Yeah. Fast as you are, Mr. Roberts, in this world, I am faster.”

“Is that right?”

“It is right.”

Roberts pulled out the device from his pocket.

“Let’s risk all space and time!”

He pushed the button.

Time froze.

Roberts didn’t know if he’d just destroyed all spacetime. But he’d certainly put it all on pause.

Destroys glass wall so his twin is freed and pulls him out and shut the door before the gas started to pour down.

(I deleted this because resolving the final conflict with a time-stopping device was hacky. I needed to go weirder. And I did!)


2016: Maximum Impact

(Original version:) Someone comes up to Roberts at a bar and starts trash-talking Phat Girlz. Roberts punches him in the face with the hardest hit a human has ever been hit with. A tavern dweller gasps and says, “That was maximum impact!”

Roberts: “You got it. You mess with the bull, you get slugged in the face.”

Roberts walks away, then turned back.

“And by ‘bull,’ I mean ME, Eric Roberts.”


2016: Oiled Up

Roberts hit that guy pretty hard, but thinks he could still hit harder. So he tries weightlifting. Everyone in the place scrambles to be the one to oil up his perfectly chiseled figure. “Please, there’s plenty of me to go around!” Oiling ensues.


2016: Eyes of the Roshi

Roberts is floored to realize that the Pope’s prediction from 1984 came true. He really was in 40 movies in 2015. And that doesn’t even include his TV shows.

Roberts decides to study Buddhism again, . His highly venerated senior teacher in Buddhism--a roshi--develops vision problems. Roberts takes him to the optometrist.


2016: The Last Wizard

President Roberts bumming around in the parallel dimension where he never existed.

He misses Jana, but he just can’t handle being back in his home world where his beloved fellow celebrities keep dying. He needs a break. He DESERVES a break.

He visits every now and then. Since he acted that one time, in Relentless Justice, when he got his powers back, they’ve been clamoring for him to take political office in the parallel dimension.

He proves to be the best president ever.

None of them believe him when he tells them who the president is in the other reality.

The mailman tells him it’s time to come home.

(This was deleted when I realized - SPOILER - the original Roberts from this parallel world was freed and could be sent back there to take his rightful place.)


2017: Lux in Tenebris

Roberts reads first two Phony McFakename books about him and tracks down the author to talk to him.

“Eric Roberts! You’re amazing!” says Phony.

“I know.”

“I’ve been watching your last few movies! Las Vegas Vietnam: The Movie, The Terror of Hallow’s Eve, Fatties: Take Down the House, The Demonic Dead, Fake News, Get Naked!--"

“I know my movies, they’re all awesome. I came to talk about the book. About the books.”

“Oh. Come on in.”

They discuss what it all means.

Phony asks if he wants to negotiate for the rights.

“For the rights…to my own life story?”

“Uh…to the books, yeah.”

“Yeah, I don’t think so, pal.”


Deleted from 2018: Something

Maybe this isn't the best story. But that’s how it goes with the truth. It’s not always a good story.

You want a good story, try the “Fiction” section, bub!

But if you insist, let me wrap up all the threads you’re probably wondering about: Yes, Trump’s meeting with Kim Jong-un was arranged by Eric Roberts.


(And this last one's a MAJOR spoiler. It happened early in the book, then I forgot I wrote it and did something very much like it later in the book. So I deleted it and completely rewrote this section. This book was a mess. It took two heavy rewrites to get it to make any sense and then another couple heavy rewrites to make it good.)

Roberts is told by the Infinite to leave this world where he never existed.


“First things first, I ain’t leaving this world right away, not in the shape it’s in.”


The Infinite looked around. “I’m sorry to say, but this reality is in shambles. How do you plan to fix it?”

“By acting.”

The Infinite smiled. “Brilliant.”

So Eric Roberts flew down to the nearest movie studio, walking into the office of a depressed Universal Studios executive. The executive brightened up at the sight of Roberts and immediately hired him to star in a movie based on Roberts’ smile alone.

The film in question, Eric Roberts: The Movie, was shot and released within a month.

It was the highest-grossing film in that dimension’s history.

Smog and pollution disappeared.

Humanity’s morale went through the roof.

Roberts flew from city to city, taking a victory tour of joy as everyone cheered for him, crying:

“Hail to the mightiest, most charismatic actor in all the world!”

“Greatly to be praised!”

“Eric Roberts, you are the best!”

Roberts smiled, soaring up above the stratosphere. He looked down on the world. And saw that it was good.

Finally.

He smiled. “Alright, Infinite. Let’s do this. I’m ready to leave now.”

And Roberts gave up his flying ability of his own free will so he could return to our world and protect and grace us with his presence and performances.

Editor: I’m crying AGAIN!
Author: I know. It’s beautiful.

*

If you thought these deleted scenes are bad, the actual book is even BETTER! (Because I cut this too-crazy stuff out and left the just-crazy-enough stuff in.)


-B.P. Kasik/Phony McFakename


* * *

My "legitimate" books are on Amazon here and my Phony McFakename books are on Amazon hereI exist on Twitter and Facebook and Instagram but I only really post regularly on Instagram.